Who We Are
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We Are Also
We are part of the Ultramar Group of Companies. We specialize in providing operational back-office (BPO) services for the maritime and foreign trade industries, committed to excellence in process management that optimizes our clients’ operational efficiency. Safety is paramount in every one of our actions, ensuring the proper and confidential handling of our clients’ sensitive information. We deeply value our people, recognizing them as the driving force of our organization, and we promote a positive work environment that fosters continuous growth. Likewise, we are committed to environmental stewardship, implementing sustainable practices that minimize the ecological impact of our operations.
Our Technology Will Be Your Key Ally
Our Platforms
Maritime Agency Platform
Documentation and Customs
Documentation, Equipment and Billing
Customer Portal
Self-Management Portal
PAM (Maritime Agency Platform):
A comprehensive tool for operational and administrative management of maritime agency services. It enables operational control, mass report generation, productivity monitoring, SOF (Statement of Facts) preparation, captain evaluation, consolidation of delays and waiting times (PARAS), and the preparation and management of PDA/FDA (Proforma/Final Disbursement Accounts). It also facilitates financial control, the management of PQRS (Requests, Complaints, Claims, and Suggestions), and the sending of mass communications.
Masterfile:
Specialized platform for customs control of entry and exit procedures for merchandise, designed for maritime agents and freight forwarders. It includes features such as import and export pre-validators (forms 1166 and 1165), management of manual procedures before the DIAN (National Agency for the Defense of Customs), announcement of cargo to terminals, control of customs requirements, double-checking of information, and preparation of official documents.
ICS (Integrated Control System):
It is a comprehensive platform designed for the efficient management of document processes. It allows the reading and processing of multiple file formats, such as EDI, TXT, XLS, among others.
The solution has direct interfaces with ERP systems, which enables seamless integration for managing:
- Billing
- Customer control and management
- Container control and management
- Document release processes
- Preparation of loan agreements
- Freight certifications
- Management and monitoring of documentary procedures
Thanks to its flexible architecture and advanced automation, ICS enables high levels of operational efficiency, optimizing time and reducing errors in document management.
Self-Management Portal
It is a comprehensive platform designed specifically for the multi-client and multi-line foreign trade industry. Its objective is to optimize and centralize the management of key processes, allowing users to:
Efficiently manage documentation associated with logistics operations.
Keep track of containers from their arrival to final delivery.
Manage cargo releases automatically.
Carry out billing processes in an agile and transparent manner.
Maintain centralized and up-to-date customer management.
Issue mass communications to keep all stakeholders informed.
Coordinate with representatives at the port, ensuring traceability and operational compliance.
With a user-friendly interface and features designed for the port and logistics environment, the Self-Management Portal is positioned as a key tool for improving efficiency, traceability, and communication in the foreign trade chain.
EQC CentralFile
It is a system designed to the control and management of container inventories in various facilities, including yards and terminals.
Its main features include:
- Real-time monitoring of container inventory across multiple locations.
- Automated alert management for long periods of stay.
- Efficient delay control, helping to reduce operating costs and optimize equipment turnover.
EQC CentralFile provides comprehensive, centralized visibility, facilitating decision-making across the logistics chain and improving efficiency in container management.
Mission
We provide efficient and customized outsourcing solutions in international trade, optimizing our clients' logistics and administrative processes. We are committed to offering innovative, high-quality services tailored to each company's needs, with the goal of facilitating global growth and improving competitiveness.
Vision
To be the leader in BPO solutions for international trade in the region, recognized for our operational excellence, technological innovation, and commitment to customer satisfaction. We aspire to transform the management of international processes, driving business success in a globalized marketplace.
Corporate Values
Integrity
Excellence
Passion
